Tableau Video Error

Questions ArchiveCategory: QuestionsTableau Video Error
Miriam Scoresby asked 2 years ago

The Tableau videos won’t load on Safari or Chrome. Clicking on the videos on the desktop version just takes me to the web again, so I’m stuck. How do I get the videos to work? 
This is what is says…
An unanticipated problem was encountered, check back soon and try again
Error Code: MEDIA_ERR_UNKNOWN
Session ID: 2021-03-12:fbd5ca49922ef92c29cfa480 Player Element ID:vjs_video_3

1 Answers
James Gaskin answered 2 years ago

Yikes! Try opening it on your phone or another device. Sorry about that.

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